At Excel Tours & Travels, we strive to provide exceptional tour and travel experiences to our valued customers. We understand that sometimes plans may need to be altered, and we aim to make our refund process as straightforward as possible. Please take a moment to review our Refund Policy outlined below:
1.1. Refund Eligibility: Refunds are subject to the terms and conditions specified at the time of booking. To be eligible for a refund, cancellations must be made within the stipulated timeframe outlined in your booking confirmation.
1.2. Non-Refundable Services: Some services, such as non-refundable flight tickets, special events, or certain accommodations, may have specific cancellation policies. Please review the details provided during the booking process.
2. Refund Process:
2.1. Refund Requests: All refund requests must be submitted in writing to [your customer support email]. Please include your booking reference number, the reason for cancellation, and any supporting documentation.
2.2. Processing Time: Refund processing time may vary depending on the nature of the services booked. We strive to process refunds as quickly as possible, and you will be notified of the status of your refund once the process is complete.
3. Partial Refunds:
3.1. Unused Services: If you choose to cancel or modify certain services during your trip, refunds for unused portions will be subject to the terms and conditions outlined in your booking.
4. Force Majeure:
4.1. Unforeseen Circumstances: In the event of unforeseen circumstances, such as natural disasters, political instability, or other force majeure events, we reserve the right to modify or cancel trips. In such cases, our team will work with you to explore suitable alternatives or provide applicable refunds.
5. Changes to Itinerary:
5.1. Itinerary Adjustments: While we make every effort to adhere to the agreed-upon itinerary, we reserve the right to make adjustments due to factors beyond our control. In such cases, we will communicate changes to you and discuss available options.